Delivery Times
For items that are in stock, we aim to dispatch your order within 1-2 business days. Once dispatched, delivery typically takes 1-3 additional days depending on your location.
Some items in our collection are sourced directly from our trusted partners. While we aim to deliver these items as quickly as possible, please note that delivery times may vary and can range from 5-18 days. We appreciate your patience and understanding as we work to bring you the best selection of products for your dog.
Shipping Methods
We offer standard shipping for all orders. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information so you can monitor the progress of your delivery.
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as your delivery address.
Shipping costs will be displayed at checkout before you finalise your purchase.
I still have not received my order
If you haven’t received your order within the expected timeframe, please first check your order status and review the shipping confirmation email for tracking details. If you still haven’t received your order after the expected delivery timeframe, please contact us for assistance.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can use this tracking information to monitor the progress of your delivery on the Order Tracking page.